{"id":696,"date":"2023-05-31T08:39:25","date_gmt":"2023-05-31T08:39:25","guid":{"rendered":"https:\/\/wgl-demo.net\/itconf\/?page_id=696"},"modified":"2025-11-17T14:16:32","modified_gmt":"2025-11-17T14:16:32","slug":"ccaas","status":"publish","type":"page","link":"https:\/\/reforcedigital.com\/testyale\/ccaas\/","title":{"rendered":"Contact Center as a Service (CCaaS)"},"content":{"rendered":"\t\t
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Modern customer experience platforms integrated with Microsoft Teams<\/div>

Contact Center as a Service (CCaaS)<\/span><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Netsolvers delivers advanced contact center solutions that unify voice, digital channels, and AI automation into a single customer experience platform.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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<\/i><\/span><\/div>Contact Us<\/span><\/div><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Includes<\/div>

Our CCaaS Offerings<\/span><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n
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\r\n Customer Service <\/span>\r\n\r\n \r\n <\/div>\r\n\r\n
\r\n Certified CCaaS platform.<\/span>\r\n\r\n \r\n <\/div>\r\n\r\n
\r\n Additional Integrations<\/span>\r\n\r\n \r\n <\/div>\r\n\r\n
\r\n Why Choose Our CCaaS?<\/span>\r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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Microsoft Dynamics 365 Customer Service \/ Contact Center

\u2022 Omnichannel agent desktop<\/span><\/div>
\u2022 Voice channel integrated with Teams<\/span><\/div>
\u2022 AI-powered case management<\/span><\/div>
\u2022 Customer history & sentiment analysis<\/span><\/div>
\u2022 KPI dashboards & supervisor controls<\/span><\/div>
\u00a0<\/div>
Microsoft Teams Certified Contact Center (Landis Contact Center)<\/div> <\/div>\r\n\r\n
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A certified, native Teams-integrated CCaaS platform.

\u2022 Call queues & routing<\/span><\/div>
\u2022 Omnichannel (voice, chat, email, WhatsApp)<\/span><\/div>
\u2022 Supervisor dashboards<\/span><\/div>
\u2022 Real-time & historical reports<\/span><\/div>
\u2022 Call recording & compliance<\/span><\/div>
\u2022 PCI & HIPAA support<\/span><\/div>
\u2022 Seamless Teams presence integration<\/span><\/div> <\/div>\r\n\r\n
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\u2022 Salesforce Service Cloud<\/span><\/div>
\u2022 Zoom Contact Center<\/span><\/div>
\u2022 RingCentral Contact Center<\/span><\/div>
\u2022 Oracle & Cisco SIP environments<\/span><\/div> <\/div>\r\n\r\n
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\u2022 Cloud-native<\/span><\/div>
\u2022 AI-ready automations<\/span><\/div>
\u2022 Lower operational costs<\/span><\/div>
\u2022 Better customer satisfaction<\/span><\/div>
\u2022 Integrated with your existing Teams & CRM stack<\/span><\/div> <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Modern customer experience platforms integrated with Microsoft Teams Contact Center as a Service (CCaaS) The Netsolvers delivers advanced contact center solutions that unify voice, digital channels, and AI automation into a single customer experience platform. Contact Us Includes Our CCaaS Offerings Customer Service Certified CCaaS platform. Additional Integrations Why Choose Our CCaaS? Microsoft Dynamics 365 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-696","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/pages\/696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/comments?post=696"}],"version-history":[{"count":16,"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/pages\/696\/revisions"}],"predecessor-version":[{"id":4238,"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/pages\/696\/revisions\/4238"}],"wp:attachment":[{"href":"https:\/\/reforcedigital.com\/testyale\/wp-json\/wp\/v2\/media?parent=696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}